A real person, every single time.
No chatbots, no ticket numbers, no automated loops. You write, we read it, and we answer within 24 hours.
What we can help you with.
Choosing the right size. Send us your cat's chest measurement and a side photo and we will tell you which size to order, before you spend anything. It takes us two minutes and saves you a return.
Where your order is. Give us your order number and we will tell you exactly where the package is, not just point you at a tracking page.
Returns and exchanges. 30 days, no restocking fee. If the problem is size, do not ship it back — just tell us and we will send the right one.
Anything else. Questions about the products, about your cat, about whether something is right for you. We would rather talk you out of a purchase than have you return it.
✉ contact@novamit.net
Monday to Friday, 9am - 6pm CET